Refund Policy

This policy applies to all purchases from Pyrolondon LTD, trading as SQE Forum. Payments are processed by our payment provider; we never see or store your full card details.

1. Refunds

We will refund the first payment of a new membership in full if you ask us to within 30 days of it being taken. Refunds for later membership payments, and for other purchases (courses, tutoring, lecture tickets, gifts and study material), are handled case by case: contact us with your order details and the reason.

Cancelling a membership stops future payments only. The current month is not refunded: you keep full access until the month you have paid for ends. Lecture tickets are refunded in full when the host cancels a lecture. If a payment is refunded or reversed by your bank, the access, enrolment, booking, gift or credits it bought are removed.

2. How to request a refund

Use the contact form on this site or reply to your order receipt, quoting the date and amount. Approved refunds are returned to your original payment card and can take 5 to 10 working days to appear. Nothing here limits your statutory consumer rights.

3. Related policies

See our Terms and Conditions and Privacy Policy.